Last Revised on 4/25/2020
WHAT THIS POLICY CONTAINS
- Company’s collection and use of information
- How the company uses your information
- How the company shares your information
- Cookies and other tracking technologies
- Social features
- Third party websites and links
- Children’s privacy
- Data security
- Your California privacy rights
- UK and EU users
- How to contact us
UK AND EU USERS’ RIGHT TO OBJECT
If you are in the UK and EU, you have various rights in respect of our use of your personal information as set out in section 11. Two of the fundamental rights to be aware of are that:
- you may ask us to stop using your personal information for direct-marketing purposes (if applicable). If you exercise this right, we will stop using your personal information for this purpose.
- you may ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our, or another person’s, legitimate interest.
You can find out more information in section 11
2. COMPANY’S COLLECTION AND USE OF INFORMATION
In order to provide you with particular Services, we may ask you to provide us with certain details or information about you. Information that you submit through our Services may include:
- Basic profile details about you (or the user, if different), including name, birthday, phone number, email address, username, password, user profile picture, and relationship to others if applicable.
- Information to create an Account on our smartphone app if you are using it to provide medical diagnostic services, specifically your name, date of birth and email address.
- Location information, specifically your precise location, which is collected by your device’s GPS feature.
- Information about your symptoms, such as headache, fever, chills, muscle aches, sore throat, congestion, runny nose, cough, difficulty breathing, decrease in appetite, or decrease in energy.
- Swab information, including your nasal fluid sample and any DNA or other information used to make a diagnosis.
- Information sent through messages or inquiries, including any details you provide to us through a “Contact Us” form or other message.
Some features on the Services may require you to enter certain information in order to submit a form or otherwise use a feature. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
- Unique device identifier
- Device type, such as your phone, computer, or tablet
- IP address
- Date and time stamps, such as the date and time you first accessed the Services
- Operating system
- Log data
- Precise location, determined by GPS
We may also obtain information about you from outside sources. Such information may include:
- Information we collect about you from other sources, such as:
- Job application information, including your contact information and resume, which we receive when you apply to our postings on third-party websites (e.g. Indeed).
3. HOW THE COMPANY USES YOUR INFORMATION
We use your information we collect in order to:
- Analyze information about your potential condition and provide you with potential diagnoses and, where applicable, treatment plans;
- Provide you with the Services, as well as any Alveo products and services you request;
- Communicate with you about the Services, your account, any health and/or diagnostic information we’ve collected about you, or your transactions with us, and to send you details or updates about features of the Services or changes to our policies;
- Promote public health and disease prevention by sharing anonymized information with public health organizations, such as the Center for Disease Control (CDC);
- Engage in internal research and development to improve our products and Services;
- Process your application for employment;
- Detect, investigate and prevent activities that may violate our policies or be illegal;
- Enforce any applicable terms;
- Provide customer service or support;
- Comply with any legal obligations or respond to legal proceedings;
- Promote the Services;
- Personalize content and experiences, and to deliver customized advertisements;
- Optimize or improve the content, products, services, and features of the Services;
- Personalize and improve the Services and user experiences, to increase the functionality and user friendliness of the Services, to deliver content or features that match user profiles or interests;
- Monitor and analyze the Services usage and trends and otherwise measure the effectiveness of the Services; and
- Send you offers and promotions for our other products and services.
4. HOW THE COMPANY SHARES YOUR INFORMATION
In certain circumstances, the Company may share your information with third parties. Such circumstances may include:
- With vendors or other service providers, such as
- Payment processors
- Data analytics vendors
- Security vendors
- With our enterprise customers if you are using the smartphone application to provide medical diagnostic services
- With healthcare professionals, such as nurses, physicians, and pharmacists, in order to analyze your symptoms and swab sample and provide you with diagnostic information
- With research institutions in order to support health or disease research, clinical trials, or other health-related publications, studies, or research and development
- With public health and other governmental entities, such as the Center for Disease Control (CDC) or National Institutes of Health (NIH), to track outbreaks and support public health efforts
- With our affiliates or otherwise within our corporate group
- With third parties for marketing purposes
- To comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries
- In connection with an asset sale, merger, bankruptcy, or other business transaction
- To enforce any applicable terms of service
- To ensure the safety and security of the Company and/or its users
- When you request us to share certain information with third parties, such as through your use of social media widgets or login integrations
- With professional advisors, such as auditors, law firms, or accounting firms
Do Not Track Signals
Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com/.
Cookies and Other Tracking Technologies
You may control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser; however, blocking or deleting cookies may cause some of the Services, including any portal features and general functionality, to work incorrectly.
Most browsers accept cookies automatically. However, you may be able to configure your browser settings to use the Services without some cookie functionality. You can delete cookies manually or set your browser to automatically delete cookies on a pre-determined schedule. For example, in the Internet Explorer menu bar, select: “Tools” “Internet Options” “Browsing History” “Delete” to view manual and automatic options.
To opt out of tracking by Google Analytics, click here.
We may also use Flash cookies (also known as “persistent identification elements” or “local shared objects”) on certain pages. Because Flash cookies cannot be controlled through your browser settings, you may click here to adjust your preferences. You can also identify Flash cookies running on your computer by visiting the Flash Player folder. Flash cookies, or LSO files, are typically stored with a “.SOL” extension. Please note that if you block cookies, some functions otherwise available on the Services may be unavailable, and we may not be able to present you with personally-tailored content.
If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.
6. SOCIAL FEATURES
Certain features of the Services permit you to initiate interactions between the Services and third-party services or platforms, such as social networks (“Social Features”). Social Features include features that allow you to click and access the Company’s pages on certain third-party platforms, such as LinkedIn, and from there to “like” or “share” our content on those platforms. Use of Social Features may entail a third party’s collection and/or use of your data. If you use Social Features or similar third-party services, information you post or otherwise make accessible may be publicly displayed by the third-party service you are using. Both the Company and the third party may have access to information about you and your use of both the Services and the third-party service.
7. THIRD PARTY WEBSITES AND LINKS
8. CHILDREN’S PRIVACY
The Services are not intended for use by children under 13 years of age.
9. DATA SECURITY
Please note that any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send us through any means is transmitted at your own risk.
10. YOUR CALIFORNIA PRIVACY RIGHTS
Sharing for Direct Marketing Purposes
California law permits users in California to request certain details about how their “personal information” (as defined in California Civil Code Section 1798.83) is shared with third parties for direct marketing purposes. To the extent we have shared personal information in this way, California users may, under certain circumstances, request and obtain certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information listed below. Please note that we are only required to respond to one request per California resident each year.
11. UK and EU USERS
The Services are designed only for users in the United States, and UK and EU based users of our smartphone app to provide medical diagnostic services. Please do not use the Services if you are outside the United States, or not such a UK.and EU user. This section applies to users based in the UK and EU only.
The basis of our use of your information is because it is necessary to perform our obligations under our contract with you under the Authorised User Terms of our smartphone application. We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
We take all reasonable precautions to safeguard the confidentiality of your personal information, including through use of appropriate organisational and technical measures
If you are a UK and EU user, you also have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us as set out in section 12 at any time. You have the following rights:
Right of access. You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation as to whether your personal information is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information.
Right to update your information. You have a right to request an update to any of your personal information which is out of date or incorrect.
Right to delete your information. You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details in section 12
We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details in section 12
Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details in section.
We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details in section 12
Right to stop marketing: You have a right to ask us to stop using your personal information for direct marketing purposes (if applicable). If you exercise this right, we will stop using your personal information for this purpose.
Right to data portability: You have a right to ask us to provide your personal information to a third party provider of services.
This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.
Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person’s legitimate interest.
We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us using the details in section 12. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
12. You may also make a complaint to the Information Commissioner’s Office. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached. HOW TO CONTACT US