Alveo Technologies Privacy Policy

Last Revised on June 26, 2026

This Privacy Policy is for Alveo Technologies (“Company”, “we”, “us” “our”). If you need it, our registered office is 965 Atlantic Ave., Alameda, CA 94501. If you are based in the UK and EU, we are the controller of your personal information, and are responsible for your personal information.

This Privacy Policy describes how we collect, use, and disclose information about users of the Companyʼs website (www.alveotechnologies.com), mobile applications, diagnostic devices, customer and partner portals, product registration workflows, support services, tools, and related features (collectively, the “Services”).  Our Services currently include animal-health and veterinary diagnostic products and related software and support services.  If we offer or support human diagnostic products in the future, we may update this Privacy Policy or provide additional notices before collecting or using information in connection with those products.  For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.  IT DESCRIBES THE USE OF YOUR INFORMATION WHEN YOU USE, ACCESS, OR DOWNLOAD ANY OF THE SERVICES.  BY ENGAGING WITH THE SERVICES AND US IN THE WAYS SET OUT IN THIS PRIVACY POLICY, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THE ENTIRETY OF THIS PRIVACY POLICY, AS IT APPLIES TO YOU.

We are always looking to improve the information we provide about personal information, so if you have any feedback on this privacy policy, please let us know using our contact details in section 12.

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WHAT THIS POLICY CONTAINS

This Privacy Policy describes the following important topics relating to your information:

1. Updating this Privacy Policy

2. Companyʼs collection and use of information

3. How the company uses your information

4. How the company shares your information

5. Cookies and other tracking technologies

6. Social features

7. Third party websites and links

8. Children’s privacy

9. Data security

10. Your California privacy rights

11. UK and EU users

12. How to contact us

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UK, EU, AND EEA USERSʼ RIGHT TO OBJECT

If you are in the UK, EU, and EEA, you have various rights in respect of our use of your personal information as set out in section 11. Two of the fundamental rights to be aware of are that:

1. you may ask us to stop using your personal information for direct-marketing purposes (if applicable).  If you exercise this right, we will stop using your personal information for this purpose.

2. you may ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our, or another personʼs, legitimate interest.

You can find out more information in section 11.

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1. UPDATING THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time in which case we will update the “Last Revised” date at the top of this Privacy Policy. If we make changes that are material, we will use reasonable efforts to attempt to provide notice to you and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on the Services, or by other means, consistent with applicable law. However, please still review the Privacy Policy from time to time to view any such changes.  The updated Privacy Policy will be effective as of the time of posting, or such later date as may be specified in the updated Privacy Policy.  If you do not accept this Privacy Policy, including any changes, please do not access or use the Services.

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2. COMPANYʼS COLLECTION AND USE OF INFORMATION

In order to provide you with particular Services, we may ask you to provide us with certain details or information about you. Information that you submit through or in connection with our Services may include:

• Basic profile and account details, including name, business contact information, email address, phone number, username, password, employer, role or title, and other information you provide when creating or using an account.
• Product, device, and test-related information, including device identifiers, cartridge or QR code information, test date and time, test result, assay or curve data, app session information, device logs, and information needed to operate, support, troubleshoot, or improve our products.
• Location information, including latitude, longitude, state, country, or other location information associated with a test, device, user account, facility, or form submission. For certain Services, location information is required to start or complete a test or to support product functionality.
• Information about animal-health observations or conditions that you or your organization choose to provide, such as information about animal symptoms, disease observations, facility conditions, or related test context.
• Information sent through messages, support tickets, complaints, inquiries, forms, customer service communications, sales or marketing forms, distributor or partner workflows, or other communications with us.
• Billing, order, and transaction information, including customer name, address, contact details, purchase history, financial transaction information, and related records processed through our billing, finance, order-management, and customer-management systems. We do not process consumer payments directly through our customer-management systems.

Some features on the Services may require you to enter certain information in order to submit a form or otherwise use a feature. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies or other tracking technologies (“Tracking Technologies”). Usage Data may include:

• Unique device identifier
• Device type, such as your phone, computer, tablet, diagnostic device, or other connected device
• IP address
• Date and time stamps, such as the date and time you first accessed the Services or ran a test
• Operating system
• Log data, app session information, and device, cartridge, and product diagnostic information
• Location information, which may include precise GPS location or location information obtained from your device operating system, IP address, forms, vendor location service, or other product  functionality

We may also obtain information about you from outside sources. Such information may include:

• Information we collect about you from other sources, such as:
• Job application information, including your contact information and resume, which we receive when you apply to our postings on third-party websites (e.g. Indeed).

Any information we receive from outside sources will be treated in accordance with this Privacy Policy and any other applicable terms or policies. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third partyʼs policies or practices.

We previously offered certain human diagnostic products that are no longer active or commercially available. We retain a limited archived dataset from those legacy products, which may include account information, device identifiers, test-related information, and related data submitted through those products. We use and retain this legacy data only as reasonably necessary for legal, regulatory, quality, safety, research, archival, or compliance purposes, and subject to applicable law. We do not use legacy human diagnostic data for marketing, advertising, or any purpose unrelated to the foregoing. If we determine that this data is no longer needed for any of those purposes, we will delete or anonymize it.

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3. HOW THE COMPANY USES YOUR INFORMATION

We use the information we collect in order to:

• Provide, operate, support, troubleshoot, and improve our Services, products, devices, applications, portals, and related features;
• Run, process, display, validate, support, and troubleshoot animal-health or veterinary diagnostic tests and related product workflows;
• Communicate with you about the Services, your account, product, device, support, test, billing, or account information, or your transactions with us, and to send you details or updates about features of the Services or changes to our policies;
• Perform product support, quality control, assay monitoring, assay debugging, complaint handling, nonconformance management, recalls, regulatory activities, and related safety or quality processes; engage in internal research and development, analytics, product improvement, and  performance monitoring;
• Create, use, or analyze aggregated, deidentified, or anonymized information, where we have taken steps designed to prevent identification of an individual, account, device, or user, for product improvement, research and development, analytics, regulatory, quality, benchmarking, or commercial insight purposes;
• Process your application for employment;
• Detect, investigate and prevent activities that may violate our policies or be illegal;
• Enforce any applicable terms;
• Provide customer service or support;
• Comply with legal, regulatory, quality, safety, and compliance obligations or respond to legal proceedings;
• Promote the Services;
• Personalize content and experiences, and, where permitted, provide marketing communications, advertising, or customer engagement communications;
• Optimize or improve the content, products, services, and features of the Services;
• Personalize and improve the Services and user experiences, to increase the functionality and user friendliness of the Services, to deliver content or features that match user profiles or interests;
• Monitor and analyze the Services usage and trends and otherwise measure the effectiveness of the Services; and
• Send you offers and promotions for our products and services, subject to your marketing preferences and applicable law.

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4. HOW THE COMPANY SHARES YOUR INFORMATION

In certain circumstances, the Company may share information with third parties, including:

• Vendors and service providers, such as cloud hosting providers, product support providers, software development vendors, customer relationship management providers, payment and billing providers, analytics providers, security vendors, communications providers, and professional service providers.
• Enterprise customers, distributors, partners, or account administrators, where information relates to their account, users, devices, tests, orders, support requests, or product workflows.
• With regulators, governmental authorities, animal-health authorities, quality or safety bodies, or other third parties where required or appropriate for legal, regulatory, quality, safety, compliance, product-support, or public-interest purposes.
• With our affiliates or otherwise within our corporate group;
• With third parties for marketing purposes, subject to your choices and applicable law;
• To comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries;
• In connection with an asset sale, merger, bankruptcy, or other business transaction;
• To enforce any applicable terms of service;
• To help protect the safety and security of the Company, our Services, our users, our customers, or others;
• When you request us to share information with third parties, such as through social media widgets, login integrations, or other integrations; and
• We may also share aggregated, deidentified, or anonymized information where we have taken steps designed to prevent identification of an individual, account, device, or user.

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5. You acknowledge that such sharing of information may occur in all of the aforementioned circumstances and is permitted by and subject to this Privacy Policy. Where we engage vendors or service providers to process personal information on our behalf, we take steps designed to require appropriate confidentiality, privacy, data security, permitted-use, breach-notice, and return or deletion obligations, as appropriate for the nature of the services and information involved.

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COOKIES AND OTHER TRACKING TECHNOLOGIES

Do Not Track Signals

Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com/.

Cookies and Other Tracking Technologies

You may control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser; however, blocking or deleting cookies may cause some of the Services, including any portal features and general functionality, to work incorrectly.

Most browsers accept cookies automatically. However, you may be able to configure your browser settings to use the Services without some cookie functionality. You can delete cookies manually or set your browser to automatically delete cookies on a predetermined schedule.  For example, in the Internet Explorer menu bar, select: “Tools” “Internet Options” “Browsing History” “Delete” to view manual and automatic options.

To opt out of tracking by Google Analytics, click here.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these emails. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

We may also use Flash cookies (also known as “persistent identification elements” or “local shared objects”) on certain pages. Because Flash cookies cannot be controlled through your browser settings, you may click here to adjust your preferences. You can also identify Flash cookies running on your computer by visiting the Flash Player folder. Flash cookies, or LSO files, are typically stored with a “.SOL” extension. Please note that if you block cookies, some functions otherwise available on the Services may be unavailable, and we may not be able to present you with personally-tailored content.

If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.

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6. SOCIAL FEATURES

Certain features of the Services permit you to initiate interactions between the Services and third-party services or platforms, such as social networks (“Social Features”). Social Features include features that allow you to click and access the Companyʼs pages on certain third-party platforms, such as LinkedIn, and from there to “like” or “share” our content on those platforms. Use of Social Features may entail a third partyʼs collection and/or use of your data. If you use Social Features or similar third-party services, information you post or otherwise make accessible may be publicly displayed by the third-party service you are using. Both the Company and the third party may have access to information about you and your use of both the Services and the third-party service.

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7. THIRD PARTY WEBSITES AND LINKS

Our Services may contain links to other online platforms operated by third parties. We do not control such other online platforms and are not responsible for their content, their privacy policies, or their use of your information. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms (such as LinkedIn) may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Services. We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal information by third parties. Any information submitted by you directly to these third parties is subject to that third partyʼs privacy policy.

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8. CHILDRENʼS PRIVACY

The Services are not intended for use by children under 13 years of age.

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9. DATA SECURITY

Please note that any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send us through any means is transmitted at your own risk.

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Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide and support the Services, maintain accounts, process transactions, support devices and tests, perform quality control, troubleshoot issues, meet regulatory and legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business records.

Retention periods vary depending on the type of information, the context in which it was collected, legal or regulatory requirements, and our operational needs. We may retain aggregated, deidentified, or anonymized information for longer periods where it is not reasonably capable of identifying an individual, account, device, or user.

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10. YOUR CALIFORNIA PRIVACY RIGHTS

California residents may have additional privacy rights under California law, depending on the nature of their relationship with us and whether the applicable legal thresholds are met.

These rights may include the right to know, access, correct, delete, and obtain a copy of certain personal information; the right to opt out of certain sales or sharing of personal information; the right to limit certain uses and disclosures of sensitive personal information; and the right not to be discriminated against for exercising privacy rights. We may collect information that California law treats as sensitive personal information, including account log-in credentials, precise geolocation information, financial account information, credit card information, and information related to health or similar sensitive categories where applicable. We use such information for the purposes described in this Privacy Policy, including to provide and support the Services, process transactions, maintain security, comply with law, and manage product, quality, regulatory, and support activities. To exercise California privacy rights, please contact us using the information in the “How to Contact Us” section.

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11. UK, EU, and EEA USERS

The Services are designed for use in the jurisdictions where we make them available, including through customers, distributors, partners, pilots, product deployments, and support activities. This section applies to users located in the UK, EU, and EEA, where applicable.

Our Services are operated from the United States and other locations where we, our affiliates, personnel, vendors, or service providers operate. Personal information may be hosted, stored, backed up, accessed, or processed in the United States, the European Economic Area, the United Kingdom, Asia-Pacific, and other jurisdictions. For example, we may use regional cloud infrastructure and disaster-recovery backup regions for EMEA, APAC, and Americas environments.

U.S.-based personnel and vendor personnel may access personal information from the EU, UK, or other non-U.S. jurisdictions for support, security, product, quality, regulatory, and operational purposes.

Where required, we use appropriate safeguards for cross-border transfers, which may include standard contractual clauses, transfer addenda, adequacy mechanisms, or other lawful transfer mechanisms.

For UK, EU, and EEA users, our legal bases for processing personal information may include: performance of a contract, including providing the Services and related support; our legitimate interests, including operating, improving, securing, and supporting our Services and products; compliance with legal or regulatory obligations; and consent where required by applicable law, such as for certain cookies, marketing communications, or optional data uses. We retain personal information for the periods or criteria described in this Privacy Policy and as required or permitted by applicable law.

We take all reasonable precautions to safeguard the confidentiality of your personal information, including through use of appropriate organisational and technical measures

Your personal information may be used, stored and/or accessed by our staff operating in the United States, other members of our group or suppliers. If we provide any personal information about you to any such members of our group or suppliers, it will be where it is in our legitimate interests to, and we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy.

If you are a UK, EU, or EEA user, you also have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us as set out in section 12 at any time. You have the following rights:

Right of access.  You have a right of access to any personal information we hold about you.  You can ask us for a copy of your personal information; confirmation as to whether your personal information is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information.

Right to update your information.  You have a right to request an update to any of your personal information which is out of date or incorrect.

Right to delete your information.  You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances.  You can ask us for further information on these specific circumstances by contacting us using the details in section 12.

We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details in section 12.

Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances.  You can ask us for further information on these specific circumstances by contacting us using the details in section 12.

We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort.  You can ask us who the recipients are using the contact details in section 12.

Right to stop marketing: You have a right to ask us to stop using your personal information for direct marketing purposes (if applicable).  If you exercise this right, we will stop using your personal information for this purpose.

Right to data portability: You have a right to ask us to provide your personal information to a third party provider of services.

This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.

Right to object.  You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another personʼs legitimate interest.

We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

If an exception applies, we will tell you this when responding to your request.  We may request you provide us with information necessary to confirm your identity before responding to any request you make.

If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us using the details in section 12. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.

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12. You may also make a complaint to the Information Commissionerʼs Office. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.

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HOW TO CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, please email us at info@alveotechnologies.com or contact us at 965 Atlantic Ave., Alameda, CA 94501 or by e-mail at info@alveotechnologies.com.

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